Because every Good Fills creation is freshly roasted, sprouted, and milled only after your order is confirmed, all orders are final, non-cancellable, and strictly non-returnable once payment is completed.
1. Made-to-Order & Cancellation Policy
Unlike industrial FMCG brands that store mass-manufactured inventory in warehouses for months, Good Fills operates as an artisanal micro-batch kitchen atelier in Bengaluru.
The moment your order and UPI payment are confirmed through Razorpay:
- Certified organic grains, pulses, and cold-pressed botanical oils are immediately drawn from farm storage.
- Traditional culinary processes—such as 24-hour soaking, sprouting, shade-drying, and fresh milling—are queued specifically for your batch.
- Artisanal labor and kitchen capacity are irreversibly committed.
Consequently, we do not offer a cancellation window. Once an order is placed and confirmed through our checkout, it enters active preparation and cannot be cancelled, recalled, or refunded for change of mind.
2. Strictly Non-Returnable & Non-Exchangeable
Under Indian Food Safety standards (FSSAI) and international hygiene guidelines for infant nutrition and personal wellness care:
- Food & Infant Nutrition: Products such as our Sprouted Ragi Porridge, Traditional Sathumaavu, and Kids Nutrition Powder cannot be restocked, resold, or re-handled once they leave our kitchen facility.
- Skin & Bath Formulations: Due to hygiene and tamper-safety reasons, cold-pressed body oils, baby bath powders, and herbal formulations are strictly non-returnable.
- All sales are final. We do not accept returns or exchanges for taste preferences, texture expectations, or incorrect product selection by the buyer.
3. Transit Damage, Seal Tampering & Spillage Guarantee
While our creations are strictly non-returnable, we take 100% responsibility for ensuring your parcel reaches your doorstep in pristine condition.
Every consignment is sealed in an airtight, multi-layer barrier pouch and packaged in reinforced protective outer boxing before handover to DTDC Domestic Express.
What Qualifies for an Immediate Replacement or Refund?
We will promptly replace or refund your order under the following three conditions:
- Physical Transit Damage: The outer shipping carton is crushed, torn open, or soaked during courier transport.
- Tampered Inner Seal: The airtight barrier pouch seal is broken, punctured, or compromised upon delivery.
- Incorrect Item Delivered: The item delivered does not match your order confirmation receipt.
4. Step-by-Step Reporting Protocol (Within 24 Hours)
To ensure prompt resolution with our courier partner, please follow this protocol:
- Do Not Discard Packaging: Retain the original shipping box, the courier consignment label (showing the DTDC AWB number), and the damaged product pouch.
- Capture Photo / Video Evidence: Take clear photographs or a short video showing:
- The outer shipping box and the DTDC shipping label.
- The damaged area, torn seal, or spilled product.
- Contact Our Concierge within 24 Hours: Send the photos along with your Order ID (e.g. ORD-3595) via:
- WhatsApp: +91 97420 68899
- Email: goodfillsproducts@gmail.com
*Please note: Claims submitted beyond 24 hours of delivery cannot be investigated with courier logs and will not be eligible for replacement or compensation.
5. Resolution & Refund Processing Timeline
Upon receiving your report and photos, our team reviews the case within 4 to 6 business hours.
- Priority Replacement (Recommended): We will prepare a fresh batch in our Bengaluru kitchen and dispatch it via express courier at zero extra charge within 24 hours.
- Refund to Original Payment Method: If you prefer a refund rather than a replacement, an immediate 100% refund is initiated through Razorpay back to your original UPI bank account.
- Banking Turnaround: Razorpay settlements typically reflect in your bank account within 5 to 7 business days depending on your issuing bank.
6. Inaccurate Delivery Address or Refused Deliveries
Because our products are perishable and prepared bespoke:
- The customer is solely responsible for providing complete and accurate shipping information (including street address, landmarks, contact mobile number, and 6-digit pincode).
- If a consignment is returned to our Bengaluru atelier due to an incorrect address, recipient unavailability, or refusal to accept delivery from the DTDC delivery agent, no refund will be issued. Re-dispatch will incur standard DTDC courier charges.