Shipping & Delivery Policy

1.1 The Freshness Cycle: Kitchen Preparation Timelines

Because we adhere to ancestral preparation methods without industrial chemical stabilizers or artificial preservatives:

• Order Confirmation & Queueing (Day 0): Your order is recorded, and high-purity pulses and grains are scheduled for washing and soaking.
• Sprouting, Roasting & Milling (Day 1): Grains are germinated to unlock bio-available micronutrients, gently roasted, and freshly milled to preserve essential fatty acids and aromatic vitality.
• Airtight Barrier Sealing (Day 1–2): The finished powder or botanical blend is sealed in a multi-layered food-grade foil pouch with zero oxygen exposure.
• Handover to Courier Partner: Handed over to our express courier partner (DTDC) with an active consignment AWB tracking number.

1.2 Domestic Courier Logistics & Estimated Transit Times

We ship pan-India to all serviceable postal pincodes in partnership with DTDC Express Cargo. Standard delivery transit times (after kitchen dispatch):

*Transit estimates represent business days calculated from the date of courier pickup. Delays caused by force majeure, severe weather, or regional transport restrictions are outside our direct control.

1.3 Authoritative Weight-Based Fee Schedule

To ensure fair and transparent pricing, courier freight charges are calculated strictly based on the net weight of the creations in your bag. Our server computes shipping authoritatively at checkout:

1.4 Live Tracking & Delivery Notifications

Good Fills provides end-to-end transparency:

• Consignment AWB Number: Once your package is scanned at the DTDC Bengaluru sorting hub, you receive an automated SMS with your consignment tracking number.
• Online Tracking Hub: You can track your package in real-time at any time on our Live Order Tracking Console (/track-order) using your Order ID (e.g. ORD-3567) or registered 10-digit mobile number.
• Delivery Day Alert: On the day of delivery, DTDC sends an automated "Out for Delivery" SMS alert to your phone.

1.5 Packaging Integrity & Damage Inspection on Arrival

Every Good Fills creation is packaged in high-barrier, moisture-resistant pouches and sealed with a tamper-evident seal.

• Check the Exterior Seal: Before accepting delivery from the courier executive, ensure the outer carton and packaging tape are untampered.
• Tampered Parcel: If the outer box appears heavily crushed, torn, or wet, please refuse delivery and immediately message us on WhatsApp with photos.
• For complete details on receiving a free replacement or refund for damaged shipments, please review our Returns & Replacement Policy.

2.1 Countries & Destinations We Serve

Good Fills partners with DTDC International Air Express to deliver freshly made-to-order creations to Indian families and traditional care lovers worldwide. We currently serve:

• North America: United States (all 50 states), Canada
• Middle East & Gulf (GCC): UAE (Dubai, Abu Dhabi, Sharjah), Saudi Arabia, Qatar, Oman, Kuwait, Bahrain
• Europe & UK: United Kingdom, Germany, Netherlands, France, Ireland, Switzerland, Sweden
• Asia-Pacific: Singapore, Malaysia, Australia, New Zealand

2.2 How International Orders Work (Step-by-Step)

1. Choose Your Items: Browse our online catalog and decide which creations and pack sizes you need.
2. Connect with Our Kitchen Desk: Reach our concierge on WhatsApp at +91 9742068899 with your product list and international destination address (City, Postal Code, Country).
3. Live Air Cargo Quote: We calculate gross volumetric consignment weight and provide an all-inclusive shipping quote via priority international air express.
4. Fresh Milling & Dispatch: Upon payment confirmation (via International Card, UPI, or Bank Transfer), your batch is soaked, sprouted, freshly milled, sealed in export-grade barrier pouches, and dispatched within 24–48 hours.
5. Global Air Tracking: You receive an official International Air Waybill (AWB) tracking number with real-time flight telemetry to your doorstep.

2.3 Transit Times by Region

All international parcels depart from Kempegowda International Airport (BLR), Bengaluru:

2.4 Packaging Standards for Overseas Transit

Artisanal natural foods require uncompromising moisture and aroma protection over thousands of miles. Every international parcel features:

• Triple-Layer High-Barrier Foil Pouches: Hermetically heat-sealed to prevent humidity, oxidation, or aroma loss across flight temperature changes.
• Food-Grade Outer Cushioning: Corrugated boxes lined with protective bubble padding to withstand international cargo handling.
• Export Documentation: Compliant commercial invoices, FSSAI certificates, non-hazardous declaration, and ingredients breakdown attached for customs clearance.

2.5 Customs, Import Duties & Taxes

Customs regulations vary across nations. Most personal consignments of dry grain powders and bath botanicals enter duty-free under standard personal-use exemptions. However, any local import duties, VAT, or clearance charges levied by the destination country's customs authorities remain the responsibility of the recipient.